A: “The bitterness of poor quality lingers long after the sweetness of the deal” The old adage you get what you pay for, so often quoted is consistent throughout life and the pool industry is no different. Our philosophy is “It is easier to do a job right in the first place than to excuse why you didn’t”.
If a deal is too good to be true, it probably is! We are a professional company who employ professional staff therefore we may not be as cheap as the “one man band with a dog and a ute”. We do however offer solid underwritten protections and assurance to our clients, we hear regular horror stories regarding shoddy workmanship and new-start pool builders who often vanish once the shell payment is made.
If all you have is a mobile contact number and an email then you should seriously consider who you are contracting to, what happens when things go wrong? Pools cost tens of thousands of dollars, often the second biggest investment after the house itself – don’t risk losing it.
There are a surprising amount of “Phoenix” companies and operators within this industry.
Ask if they have ever been declared bankrupt, ask if they have ever owned or operated a different pool company?
Ask the proposed pool builder/s for referrals, ask if the impressive images on their flashy website are their actual pools, who does the work, how long they have been in business, what products do they use, are they SPASAWA members.
The swimming pool industry like many is presently unregulated in WA. To assist with consumer confidence and to provide advocate services SPASAWA, a not-for-profit industry association was established. In dealing with a SPASAWA member you are assured of a completion guarantee, plus all members agree to abide by a code of conduct and ethical standards and work within the framework of the Home Buildings Contract Regulations 1992.